Connections

A water connection gives you access to our pipes so you can use water, wastewater or stormwater services. 

You don't need to connect if you're moving to an existing property with water and wastewater services. You're already connected to our network.
New housing development at Rouse Hill

You'll need to apply to connect to our services, if you're building or developing.

Building a new property

If you need a new water or wastewater connection for any type of house, including granny flats or dual occupancy units, you must:

To make it easier, you can engage a plumber or consultant to apply for you. These providers don't work for us and may charge you a service fee.

If we approve your connection, we'll send you a letter explaining any conditions you must meet.

Once you have a connection, there are parts of each system that we look after and parts you are responsible for. Have a look at the diagrams below to find out more about maintenance responsibilities.

Drinking water system

Drinking water diagram

Drinking water system. Click picture for larger image.

This is the most common set up for a drinking water connection on an individual property. It shows the typical maintenance responsibilities for this type of system. 
 




Gravity wastewater system

Gravity wastewater diagram

Gravity wastewater system. Click picture for larger image.

This is a simplified view of a typical wastewater system within our network. 
 





Recycled water system

Recycled water diagram

Recycled water system. Click picture for larger image.

This is the most common set up for a recycled water system in a Sydney Water recycled water area. This diagram also shows the drinking water system.  




Privately owned pressure wastewater system

Private pressure wastewater diagram

Privately owned pressure wastewater system. Click picture for larger image.

This is a typical set up for pressure sewer systems, where the customer owns the system. While usually connected to a Sydney Water pressurised wastewater main, the system on the property is owned and maintained by the property owner. 
 




Sydney Water owned pressure wastewater system

SW pressure wastewater diagram

Sydney Water owned pressure wastewater system. Click picture for larger image.

This is a typical set up for pressure sewer systems that we own. They are generally connected to a pressurised wastewater main. Sydney Water own and maintain part of the system on the property. 
 




Vacuum wastewater system

SW vacuum wastewater diagram

Vacuum wastewater system. Click picture for larger image.

This is a typical set up in a Sydney Water vacuum system area. These systems are part of a pressurised wastewater main. 
 

Have you bought land in a new subdivision?

Locked and tagged water service in grass

Your water service might have a locked and tagged device. Apply for a water meter installation at Sydney Water Tap in™ to get your service unlocked.

Is your home in an unsewered area?

PSP connection in Appin

We're building new wastewater systems. Find out if we're improving our wastewater system in your area.