WaterFix® Residential
COVID-19 information
Due to the current stay at home orders across all of Greater Sydney including the Blue Mountains, Central Coast and Wollongong, WaterFix® Residential appointments are paused until 28 August 2021. We will contact customers with bookings over this period to reschedule.
For the health and safety of our plumbers and the community, WaterFix® Residential plumbers follow strict COVID safety plans when entering your home. When making an appointment, ask about our COVID safety requirements so you know what to expect.
We apologise for any inconvenience and appreciate your patience and understanding.
What's using water in your home?
Showers account for 26% of the water used around the average Sydney home.
How does WaterFix® Residential work?
Homeowners can save thousands of litres of water each year by fixing leaks and installing water-efficient devices. We have been helping customers for more than 20 years save over 300 million litres of water and reduce water bills through WaterFix® Residential.To save, simply book a WaterFix® Residential appointment and one of our plumbers will:
1. check your home for leaking taps and fittings
2. tell you about any repair work needed and suggest water efficient devices
3. do any repair work you agree to.
How do you know if you have a leak?
Sometimes it's easy to see (or hear) a leaking tap or fixture, but leaks aren't always easy to spot. Before you call, find out how to do some simple leak detection tests.
Sometimes it's easy to see (or hear) a leaking tap or fixture, but leaks aren't always easy to spot. Before you call, find out how to do some simple leak detection tests.
WaterFix® Residential special
Our water is too precious to waste. Do you have leaking taps, toilets or showers? For just a $33 call out fee, our plumbers can help with:
- FREE indoor tap leak repairs
- FREE leaking outdoor tap replacements
- FREE minor toilet leak repairs
- FREE WELS 4 star rated basin tap aerator installations
- FREE WELS 4 star rated showerhead installations
- SPECIAL single flush toilet only replacement offer. Refer to our WaterFix Residential schedule of services and charges for details.
How do you book?
Call 1800 807 475 to book or request a WaterFix® Residential appointment online.
Our plumbers are available between:
- 7.30am to 5pm on Monday to Friday
- 8am and 4pm on Saturdays
What products can we supply?
Did you know that indoor taps use about 12% of all the water in a typical Sydney home? Outdoor water use is about 23%.
Replace an inefficient tap with a WELS 4 star rated tap and you could reduce water use by up to 52%.
We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information.
Replace an inefficient tap with a WELS 4 star rated tap and you could reduce water use by up to 52%.
We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information.
Leaking tapsMinor tap leak repairs |
$0 each minor indoor tap leak repair (normally $33) $0 each outdoor tap replacement (normally $44) Does not include repairs to flick mixers, ceramic cartridge taps or quarter turn mixing taps. |
Basin quarter turn tap set$330
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Select the taps to see a larger version. |
Basin tap set$220
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Select the taps to see a larger version. |
Basin flick mixer$220
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Select the tap to see a larger version. |
Kitchen flick mixer$220
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Select the tap to see a larger version. |
Kitchen quarter turn tap set$330
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Select the taps to see a larger version. |
Kitchen sink tap set$242
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Select the taps to see a larger version. |
Quarter turn wall top assembly set (no spout)$220
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Select the taps to see a larger version. |
Wall top assembly set (no spout)$198
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Select the taps to see a larger version. |
Washing machine tap set (no spout)$209
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Select the taps to see a larger version. |
Four star showerheads
Did you know that showers use about 26% of all the water in a typical Sydney home?
Replace an inefficient showerhead with a WELS 4 star rated model and you could reduce water use by about 50%.
Replace an inefficient showerhead with a WELS 4 star rated model and you could reduce water use by about 50%.
Four star standard hand held showerhead$0 each (normally $110)
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Select the showerhead to see a larger version. |
Four star premium hand held showerhead$0 (normally $144 each)
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Select the showerhead to see a larger version. |
Four star premium wall mount showerhead$0 (normally $144 each)
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Select the showerhead to see a larger version. |
Showerhead replacement labour onlyWe can also install a shower you supply. Just make sure that your new showerhead is a compatible replacement. Price includes removing your existing showerhead and installing the new showerhead you supply. If our plumber needs additional materials, this will be an extra cost. $11 each
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Did you know that toilets use about 20% of all the water in a typical Sydney home?
Replace your single flush toilet with a WELS 4 star rated dual flush toilet and you could reduce water use by up to 63%.
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.
Replace your single flush toilet with a WELS 4 star rated dual flush toilet and you could reduce water use by up to 63%.
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.
Minor toilet leak repairsOutlet washer replacementInlet valve replacement Mini stop tap replacement |
$0 (normally $33) $0 (normally $66) $0 (normally $44) |
Stylus: Standard model 1 toilet$400 each$200 each (single flush toilet only replacement offer)
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Select the toilet to see a larger version. |
Caroma: Standard model 2 toilet$440 each$240 each (single flush toilet only replacement offer)
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Select the toilet to see a larger version. |
Caroma: Mid-range toilet$660 each$460 each (single flush toilet only replacement offer)
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Select the toilet to see a larger version. |
Caroma: Premium toilet$700 each$500 each (single flush toilet only replacement offer)
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Select the toilet to see a larger version. |
Caroma: Skew pan toilet$1,100 each$900 each (single flush toilet only replacement offer)
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Select the toilet to see a larger version. |
Toilet replacement labour onlyWe can also install a toilet you supply, just give us a call and complete our WaterFix® toilet checklist to make sure your new toilet is a compatible replacement. $220 each$110 each (single flush toilet only replacement offer)
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Frequently asked questions
If you own any residential property connected to a Sydney Water water main, you’re eligible for WaterFix® Residential! This includes strata units, villas and townhouses.
If you own or manage a strata property, you might be able to have WaterFix® Strata visit the whole complex. Find out more about WaterFix® Strata.
If you own or manage a strata property, you might be able to have WaterFix® Strata visit the whole complex. Find out more about WaterFix® Strata.
When you choose the WaterFix® Residential service, you'll pay nothing up front. We'll add all charges to your Sydney Water bill.
We offer instalment plans for items over $200 (plus an administration fee), so you can spread your payment equally across four consecutive bills. All prices include GST. Read our Terms and conditions for details.
We offer instalment plans for items over $200 (plus an administration fee), so you can spread your payment equally across four consecutive bills. All prices include GST. Read our Terms and conditions for details.
If our range of water efficient products isn't what you're after, you can shop around. Our plumbers can quote to install compatible toilets, showerheads and taps that you supply.
Just look out for the Water Efficiency Labelling Standards (WELS) scheme sticker when you're shopping. The higher the rating, the less water the product will use.
We recommend that you speak to a few plumbers and compare quotes.
Just look out for the Water Efficiency Labelling Standards (WELS) scheme sticker when you're shopping. The higher the rating, the less water the product will use.
We recommend that you speak to a few plumbers and compare quotes.
We offer a three month workmanship warranty on our products and services and can help you with manufacturer warranties.
If you have any questions or believe there's a problem with a product or service we’ve provided, please check our Terms and conditions or call us on 1800 807 475.
If you have any questions or believe there's a problem with a product or service we’ve provided, please check our Terms and conditions or call us on 1800 807 475.
We value your feedback and love to hear how we performed.
Let us know what's working and how we can do better by sending an email to waterfix@sydneywater.com.au
Let us know what's working and how we can do better by sending an email to waterfix@sydneywater.com.au
What do our customers think about WaterFix® Residential?
"We would like to pass on a huge thanks to both plumbers for the outstanding customer service. Both gentlemen called in advance of their arrival, they did a terrific job in installing the shower heads the garden taps and managed to squeeze in a few leak repairs at my house and my parents."- Anna, Picnic Point.
"Easy to schedule, quick to get a reply and a plumber, the plumber turned up according to the appointment time and at a very reasonable call out fee."
- Yoshi, Wahroonga.
"Our plumber visited us today. He was punctual and capable of doing his plumbing job, and was able to fix and finalise the job in good shape within 10 (ten) minutes. We congratulate Sydney Water for your excellent WaterFix program of which you will keep for the future, and your very capable plumber. Please convey our commend to the plumber. Thank you."
- Rudy, Earlwood.
"We would like to give a special thanks and appreciation to the people at WaterFix. Firstly thank you to Melissa for her efficiency and kindness organising the plumbers she was just wonderful. Thank you to the plumbers who are so professional and reliable.The WaterFix program is a great concept. And we are very appreciative of what has been done for us particularly as we are experiencing a difficult time at the moment."
- Carla, Matraville.