WaterFix® Residential
Novel coronavirus (COVID-19) - Important information
To ensure the health and safety of our plumbers and the community, WaterFix is on hold until further notice.
Our recent offer has now ended and we will revert back to standard pricing for future appointments. However, all customers who were on our waiting list by 5 pm on Friday 15 May, will be offered appointments under the terms of the special offer detailed below when we are able to safely operate again.
We apologise for any inconvenience and appreciate your patience and understanding.
To ensure the health and safety of our plumbers and the community, WaterFix is on hold until further notice.
Our recent offer has now ended and we will revert back to standard pricing for future appointments. However, all customers who were on our waiting list by 5 pm on Friday 15 May, will be offered appointments under the terms of the special offer detailed below when we are able to safely operate again.
We apologise for any inconvenience and appreciate your patience and understanding.
How does WaterFix® work?
We all need to do our bit to save water. Once you book a WaterFix® appointment, one of our licensed plumbers will:
- check your home for leaks and opportunities to save water
- tell you about any repair work needed and suggest water efficient devices
- do any repair work you agree to.
To book an appointment, call 1800 807 475.
Our office is open from 7:30 am until 5 pm Monday to Friday.
Save water with WaterFix®
You can save thousands of litres of water each year by fixing leaks and installing water efficient devices.
For almost 20 years, we've helped our customers save over 300 million litres of water and reduce water bills through our WaterFix® plumbing service.
What products can we supply?
Did you know that indoor taps use about 12% of all the water in a typical Sydney home? Outdoor water use is about 23%.
Replace an inefficient tap with a WELS 4 star rated tap and you could reduce water use by up to 52%!
We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information.
Replace an inefficient tap with a WELS 4 star rated tap and you could reduce water use by up to 52%!
We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information.
Leaking tapsMinor tap leak repairs |
$33 each minor indoor tap leak repair $44 each outdoor tap replacement (Does not include repairs to flick mixers, ceramic cartridge taps or quarter turn mixing taps) |
Basin quarter turn tap set$400
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Select the taps to see a larger version. |
Basin tap set$330
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Select the taps to see a larger version. |
Basin flick mixer$280
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Select the tap to see a larger version. |
Kitchen flick mixer$290
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Select the tap to see a larger version. |
Kitchen quarter turn tap set$400
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Select the taps to see a larger version. |
Kitchen sink tap set$330
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Select the taps to see a larger version. |
Quarter turn wall top assembly set (no spout)$330
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Select the taps to see a larger version. |
Wall top assembly set (no spout)$280
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Select the taps to see a larger version. |
Washing machine tap set (no spout)$300
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Select the taps to see a larger version. |
Four star showerheads
Did you know that showers use about 26% of all the water in a typical Sydney home?
Replace an inefficient showerhead with a WELS 4 star rated model and you could reduce water use by about 50%!
Replace an inefficient showerhead with a WELS 4 star rated model and you could reduce water use by about 50%!
Four star standard hand held showerhead$110 each
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Select the showerhead to see a larger version. |
Four star premium hand held showerhead$144 each
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Select the showerhead to see a larger version. |
Four star premium wall mount showerhead$144 each
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Select the showerhead to see a larger version. |
Three star showerheads
Replace an inefficient showerhead with a WELS 3 star rated model and you could reduce water use by almost 40%!
Standard wall mount showerhead$66 each
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Select the showerhead to see a larger version. |
Premium wall mount showerhead$99 each
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Select the showerhead to see a larger version. |
Standard handheld showerhead$66 each
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Select the showerhead to see a larger version. |
Premium handheld showerhead$99 each
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Select the showerhead to see a larger version. |
Showerhead replacement labour onlyWe can also install a shower you supply. Just make sure that your new showerhead is a compatible replacement.$33 eachPrice includes removing your existing showerhead and installing the new showerhead you supply. If our plumber needs additional materials, this will be an extra cost. |
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Did you know that toilets use about 20% of all the water in a typical Sydney home?
Replace a single flush toilet with a WELS 4 star rated dual flush toilet and you could reduce water use by up to 63%!
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.
Replace a single flush toilet with a WELS 4 star rated dual flush toilet and you could reduce water use by up to 63%!
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.
Minor toilet leak repairsOutlet washer replacementInlet valve replacement Mini stop tap replacement |
$33 $66 $55 |
Stylus: Standard model 1 toilet$440 each
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Select the toilet to see a larger version. |
Caroma: Standard model 2 toilet$480 each
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Select the toilet to see a larger version. |
Caroma: Mid-range toilet$660 each
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Select the toilet to see a larger version. |
Caroma: Premium toilet$750 each
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Select the toilet to see a larger version. |
Caroma: Skew pan toilet$1,100 each
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Select the toilet to see a larger version. |
Toilet replacement labour onlyWe can also install a toilet you supply, just give us a call and complete our WaterFix® toilet checklist to make sure your new toilet is a compatible replacement. $250 each
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How do you book?
Call to book your appointment today. Our qualified plumbers are available between:
- 7:30 am and 5 pm on weekdays
- 8 am and 4 pm on Saturdays.
Read our Terms and conditions for details.
Call 1800 807 475 to book an appointment or email your details to waterfix@sydneywater.com.au. Please include your phone number, address and account number if possible to make it easier when we call you to arrange an appointment.
Frequently asked questions
If you own any residential property connected to a Sydney Water water main, you’re eligible for WaterFix®! This includes strata units, villas and townhouses.
If you own or manage a strata property, you might be able to have WaterFix® visit the whole complex. Find out more about WaterFix® Strata.
If you own or manage a strata property, you might be able to have WaterFix® visit the whole complex. Find out more about WaterFix® Strata.
When you choose the WaterFix® service, you'll pay nothing up front. We'll add all charges to your Sydney Water bill.
We offer instalment plans for items over $200 (plus an administration fee), so you can spread your payment equally across four consecutive bills. All prices include GST. Read our Terms and conditions for details.
We offer instalment plans for items over $200 (plus an administration fee), so you can spread your payment equally across four consecutive bills. All prices include GST. Read our Terms and conditions for details.
If our range of water efficient products isn't what you're after, you can shop around. Our plumbers can quote to install compatible toilets, showerheads and taps that you supply.
Just look out for the Water Efficiency Labelling Standards (WELS) scheme sticker when you're shopping. The higher the rating, the less water the product will use.
We recommend that you speak to a few plumbers and compare quotes.
Just look out for the Water Efficiency Labelling Standards (WELS) scheme sticker when you're shopping. The higher the rating, the less water the product will use.
We recommend that you speak to a few plumbers and compare quotes.
To protect the safety of our customers and plumbers, our WaterFix service was placed on hold in late March. Although our free offer has now closed and we don't yet know when the service will start again, the free offer will apply to all customers on our waiting list by 5 pm on Friday 15 May.
Standard terms and conditions apply
We offer a three month workmanship warranty on our products and services and can help you with manufacturer warranties.
If you have any questions or believe there's a problem with a product or service we’ve provided, please check our Terms and conditions or call us on 1800 807 475.
If you have any questions or believe there's a problem with a product or service we’ve provided, please check our Terms and conditions or call us on 1800 807 475.
We value your feedback and love to hear how we performed.
Let us know what's working and how we can do better by sending an email to waterfix@sydneywater.com.au
Let us know what's working and how we can do better by sending an email to waterfix@sydneywater.com.au