WaterFix® Residential
Novel coronavirus (COVID-19) information
To ensure the health and safety of our plumbers and the community, our plumbers follow strict COVID safety plans when they enter your home. When you make an appointment, please ask about the latest safety requirements if you're concerned about what to expect.
We closely monitor the NSW Health website and will reschedule appointments for properties that are within COVID-19 hotspot areas and areas associated with clusters. If a resident or guest of your property has recently visited a hotspot area, please call us to reschedule your appointment. We'll place you on a priority waiting list and notify you when we can safely come to your area again.
We apologise for any inconvenience and appreciate your patience and understanding.
How does WaterFix® work?
For more than 20 years, we've helped our customers save over 300 million litres of water and reduce water bills through our WaterFix® plumbing service. Once you book a WaterFix® appointment, one of our licensed plumbers will:
- check your home for leaking taps and fittings
- tell you about any repair work needed and suggest water efficient devices
- do any repair work you agree to.
Sometimes it's easy to see (or hear) a leaking tap or fixture, but leaks aren't always easy to spot. Before you call, find out how to do some simple leak detection tests.
Check out our special offer!
Our water is too precious to waste. Do you have leaking taps, toilets or showers? For just a $33 call out fee, our plumbers can help with:
- FREE indoor tap leak repairs
- FREE leaking outdoor tap replacements
- FREE minor toilet leak repairs
- FREE WELS rated basin tap aerator installations
- FREE WELS 4 star rated showerhead installations.
How do you book?
Contact us to book your appointment today. Our qualified plumbers are available between 7.30 am and 5 pm on weekdays, and 8 am and 4 pm on Saturdays. To book an appointment:
- call us on 1800 807 475 from 7.30 am until 5 pm Monday to Friday
- request a WaterFix® appointment online and we'll call you to arrange a time that suits you.
What products can we supply?
Replace an inefficient tap with a WELS 4 star rated tap and you could reduce water use by up to 52%!
We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information.
Leaking tapsMinor tap leak repairs |
$0 each minor indoor tap leak repair (normally $33) $0 each outdoor tap replacement (normally $44) (Does not include repairs to flick mixers, ceramic cartridge taps or quarter turn mixing taps) |
Basin quarter turn tap set$400
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Select the taps to see a larger version. |
Basin tap set$330
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Select the taps to see a larger version. |
Basin flick mixer$280
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Select the tap to see a larger version. |
Kitchen flick mixer$290
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Select the tap to see a larger version. |
Kitchen quarter turn tap set$400
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Select the taps to see a larger version. |
Kitchen sink tap set$330
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Select the taps to see a larger version. |
Quarter turn wall top assembly set (no spout)$330
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Select the taps to see a larger version. |
Wall top assembly set (no spout)$280
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Select the taps to see a larger version. |
Washing machine tap set (no spout)$300
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Select the taps to see a larger version. |
Four star showerheads
Replace an inefficient showerhead with a WELS 4 star rated model and you could reduce water use by about 50%!
Four star standard hand held showerhead$0 each (normally $110)
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Select the showerhead to see a larger version. |
Four star premium hand held showerhead$0 (normally $144 each)
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Select the showerhead to see a larger version. |
Four star premium wall mount showerhead$0 (normally $144 each)
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Select the showerhead to see a larger version. |
Showerhead replacement labour onlyWe can also install a shower you supply. Just make sure that your new showerhead is a compatible replacement. Price includes removing your existing showerhead and installing the new showerhead you supply. If our plumber needs additional materials, this will be an extra cost. $33 each
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Replace a single flush toilet with a WELS 4 star rated dual flush toilet and you could reduce water use by up to 63%!
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.
Minor toilet leak repairsOutlet washer replacementInlet valve replacement Mini stop tap replacement |
$0 (normally $33) $0 (normally $66) $0 (normally $55) |
Stylus: Standard model 1 toilet$440 each
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Select the toilet to see a larger version. |
Caroma: Standard model 2 toilet$480 each
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Caroma: Mid-range toilet$660 each
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Caroma: Premium toilet$750 each
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Select the toilet to see a larger version. |
Caroma: Skew pan toilet$1,100 each
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Select the toilet to see a larger version. |
Toilet replacement labour onlyWe can also install a toilet you supply, just give us a call and complete our WaterFix® toilet checklist to make sure your new toilet is a compatible replacement. $250 each
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Frequently asked questions
If you own or manage a strata property, you might be able to have WaterFix® visit the whole complex. Find out more about WaterFix® Strata.
We offer instalment plans for items over $200 (plus an administration fee), so you can spread your payment equally across four consecutive bills. All prices include GST. Read our Terms and conditions for details.
Just look out for the Water Efficiency Labelling Standards (WELS) scheme sticker when you're shopping. The higher the rating, the less water the product will use.
We recommend that you speak to a few plumbers and compare quotes.
If you have any questions or believe there's a problem with a product or service we’ve provided, please check our Terms and conditions or call us on 1800 807 475.
Let us know what's working and how we can do better by sending an email to waterfix@sydneywater.com.au