WaterFix® Residential
Novel coronavirus (COVID-19) information
To ensure the health and safety of our plumbers and the community, our plumbers follow strict COVID safety plans when they enter your home. When you make an appointment, please check on the latest safety requirements if you're concerned about what to expect.
To ensure the health and safety of our plumbers and the community, our plumbers follow strict COVID safety plans when they enter your home. When you make an appointment, please check on the latest safety requirements if you're concerned about what to expect.
How does WaterFix® work?
For more than 20 years, we've helped our customers save over 300 million litres of water and reduce water bills through our WaterFix® plumbing service. Once you book a WaterFix® appointment, one of our licensed plumbers will:
- check your home for leaks and opportunities to save water
- tell you about any repair work needed and suggest water efficient devices
- do any repair work you agree to.
How do you know if you have a leak?
Sometimes it's easy to see (or hear) a leaking tap or fixture, but leaks aren't always easy to spot. Before you call, find out how to do some simple leak detection tests.
Sometimes it's easy to see (or hear) a leaking tap or fixture, but leaks aren't always easy to spot. Before you call, find out how to do some simple leak detection tests.
Special prices apply from 7 September - 31 December 2020!
Our water is too precious to waste. To help you save water, check out these great offers.
Standard terms and conditions apply. We can only offer one free WaterFix appointment per customer between 1 July 2019 and 31 December 2020.
How do you book?
Contact us to book your appointment today. Our qualified plumbers are available between 7.30 am and 5 pm on weekdays, and 8 am and 4 pm on Saturdays. To book an appointment:
- call us on 1800 807 475 from 7.30 am until 5 pm Monday to Friday
- request a WaterFix® appointment online and we'll call you to arrange a time that suits you.
What products can we supply?
Did you know that indoor taps use about 12% of all the water in a typical Sydney home? Outdoor water use is about 23%.
Replace an inefficient tap with a WELS 4 star rated tap and you could reduce water use by up to 52%!
We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information.
Replace an inefficient tap with a WELS 4 star rated tap and you could reduce water use by up to 52%!
We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information.
Leaking tapsMinor tap leak repairs |
$0 each minor indoor tap leak repair (normally $33) $0 each outdoor tap replacement (normally $44) (Does not include repairs to flick mixers, ceramic cartridge taps or quarter turn mixing taps) |
Basin quarter turn tap set$400
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Select the taps to see a larger version. |
Basin tap set$330
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Select the taps to see a larger version. |
Basin flick mixer$280
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Select the tap to see a larger version. |
Kitchen flick mixer$290
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Select the tap to see a larger version. |
Kitchen quarter turn tap set$400
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Select the taps to see a larger version. |
Kitchen sink tap set$330
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Select the taps to see a larger version. |
Quarter turn wall top assembly set (no spout)$330
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Select the taps to see a larger version. |
Wall top assembly set (no spout)$280
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Select the taps to see a larger version. |
Washing machine tap set (no spout)$300
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Select the taps to see a larger version. |
Four star showerheads
Did you know that showers use about 26% of all the water in a typical Sydney home?
Replace an inefficient showerhead with a WELS 4 star rated model and you could reduce water use by about 50%!
Replace an inefficient showerhead with a WELS 4 star rated model and you could reduce water use by about 50%!
Four star standard hand held showerhead$0 each (normally $110)
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Select the showerhead to see a larger version. |
Four star premium hand held showerhead$0 (normally $144 each)
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Select the showerhead to see a larger version. |
Four star premium wall mount showerhead$0 (normally $144 each)
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Select the showerhead to see a larger version. |
Three star showerheads
Replace an inefficient showerhead with a WELS 3 star rated model and you could reduce water use by almost 40%!
Standard wall mount showerhead$22 (normally $66 each)
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Select the showerhead to see a larger version. |
Premium wall mount showerhead$55 (normally $99 each)
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Select the showerhead to see a larger version. |
Standard handheld showerhead$22 (normally $66 each)
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Select the showerhead to see a larger version. |
Premium handheld showerhead$55 (normally $99 each)
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Select the showerhead to see a larger version. |
Showerhead replacement labour onlyWe can also install a shower you supply. Just make sure that your new showerhead is a compatible replacement.$33 eachPrice includes removing your existing showerhead and installing the new showerhead you supply. If our plumber needs additional materials, this will be an extra cost. |
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Did you know that toilets use about 20% of all the water in a typical Sydney home?
Replace a single flush toilet with a WELS 4 star rated dual flush toilet and you could reduce water use by up to 63%!
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.
Replace a single flush toilet with a WELS 4 star rated dual flush toilet and you could reduce water use by up to 63%!
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.
Minor toilet leak repairsOutlet washer replacementInlet valve replacement Mini stop tap replacement |
$0 (normally $33) $0 (normally $66) $0 (normally $55) |
Stylus: Standard model 1 toilet$440 each
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Select the toilet to see a larger version. |
Caroma: Standard model 2 toilet$480 each
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Select the toilet to see a larger version. |
Caroma: Mid-range toilet$660 each
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Select the toilet to see a larger version. |
Caroma: Premium toilet$750 each
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Select the toilet to see a larger version. |
Caroma: Skew pan toilet$1,100 each
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Select the toilet to see a larger version. |
Toilet replacement labour onlyWe can also install a toilet you supply, just give us a call and complete our WaterFix® toilet checklist to make sure your new toilet is a compatible replacement. $250 each
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Frequently asked questions
If you own any residential property connected to a Sydney Water water main, you’re eligible for WaterFix®! This includes strata units, villas and townhouses.
If you own or manage a strata property, you might be able to have WaterFix® visit the whole complex. Find out more about WaterFix® Strata.
If you own or manage a strata property, you might be able to have WaterFix® visit the whole complex. Find out more about WaterFix® Strata.
When you choose the WaterFix® service, you'll pay nothing up front. We'll add all charges to your Sydney Water bill.
We offer instalment plans for items over $200 (plus an administration fee), so you can spread your payment equally across four consecutive bills. All prices include GST. Read our Terms and conditions for details.
We offer instalment plans for items over $200 (plus an administration fee), so you can spread your payment equally across four consecutive bills. All prices include GST. Read our Terms and conditions for details.
If our range of water efficient products isn't what you're after, you can shop around. Our plumbers can quote to install compatible toilets, showerheads and taps that you supply.
Just look out for the Water Efficiency Labelling Standards (WELS) scheme sticker when you're shopping. The higher the rating, the less water the product will use.
We recommend that you speak to a few plumbers and compare quotes.
Just look out for the Water Efficiency Labelling Standards (WELS) scheme sticker when you're shopping. The higher the rating, the less water the product will use.
We recommend that you speak to a few plumbers and compare quotes.
We offer a three month workmanship warranty on our products and services and can help you with manufacturer warranties.
If you have any questions or believe there's a problem with a product or service we’ve provided, please check our Terms and conditions or call us on 1800 807 475.
If you have any questions or believe there's a problem with a product or service we’ve provided, please check our Terms and conditions or call us on 1800 807 475.
We value your feedback and love to hear how we performed.
Let us know what's working and how we can do better by sending an email to waterfix@sydneywater.com.au
Let us know what's working and how we can do better by sending an email to waterfix@sydneywater.com.au