Apply for a water restrictions exemption for your business

Level 1 water restrictions apply

If your business relies on using drinking water outdoors, we may be able to give you an exemption from the current water restrictions.
Residential exemptions
If you're a residential customer and are finding it difficult to follow the restrictions, please read about special exemptions for residential customers. This includes exemptions to fill swimming pools and spas, water new turf and for other special circumstances.

You don't need to apply for a water restrictions exemption permit if you're using:
  • greywater, recycled water, rainwater, bore water or river water
  • water for firefighting, testing and related activities
  • water for dust suppression and there's no alternative water source reasonably available.
Do you already have a permit?
If you already have a permit for Level 1 or Level 2 water restrictions, you don't need to reapply. If you need new Level 1 exemption stickers or a copy of the Level 1 permit conditions please email us.

If you don't have a current exemption permit, please read the restrictions and exclusions carefully before applying for an exemption below. We'll assess all new applications against Level 1 water restrictions. 

Application process

  1. Apply for an exemption using the form below. Some business types that rely on using drinking water outdoors are shown in the form. If you can't see your business type, please choose "other".
  2. Wait for us to send you an exemption permit. We'll contact you if we need to discuss your water needs and we may also ask you to complete a water use plan to show how you're committing to save water.
  3. Receive an exemption permit and sticker to display at your premises or on your vehicle (if we approve your exemption request).
Please note: If you are using sub-contractors to do your work, your sub-contractors will need to apply for the exemption.

Your business

Exemption activities

Standard exemptions for your business/customer type

Please help us understand more about your business by providing details about how water restrictions will limit your operations.

Your details

(or any other number contactable Mon – Fri 8:30am – 5:30pm)

Your business details

Do you have any information that will help us assess your request for a special exemption?
JPG, PNG, DOC, DOCX, GIF and PDF files accepted

Type the characters you see below: