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Financial support for customers affected by COVID-19 Updated 20/03/20 09:00

If your employment or income has been impacted by the novel coronavirus (COVID-19), we offer a range of support to help with your bill.

Do you know how we get world class water to your property?

Sydney's water is from fresh, natural sources and is filtered to high standards. 

It’s clean and safe to drink straight from the tap.

Do you know your rights and obligations as a customer?

Our Customer Contract sets out our minimum service standards and your rights and obligations as a customer.

To find out more, read Our contract with you which summarises the full contract.