Claim your pensioner rebate

If you're an eligible pensioner, we'll give you a discount on the service charges on your bill. Find out who gets the rebate.

Please complete the form below or call us on 13 20 92 and we'll advise if you qualify. If you do, we'll apply the rebate to your next bill.

Enter your name as it appears on your pension card.

Multiple owners?
If there are multiple pensioners who own and live in the property, please complete a separate application for each eligible pensioner.

Please fill out all the fields before you send this form.

Your details

First name

Last name

Phone

Email

Account number

Property address

Are you the owner of this residence?

Yes No

Do you live in this residence?

Yes No

Concession card type

Card number

Card start date

I give permission for Sydney Water to verify my details with Centrelink or the Department of Veterans’ Affairs.

Security check
Type the characters you see below:

See also

Prices for your home

Find answers

How can you get an electronic bill?
Simply switch to eBill!

It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before - or choose another payment option to suit your needs.

Already registered?
Simply log in to look at your past bills (issued after you register), add a property, change your details and more.

Log in

BPAY View

If you prefer, you can also get online bills through your internet banking site. Visit your bank website or the BPAY View page to find out more.
How can we help if you're unable to pay your bill?
We're here to help during difficult times.

We may be able to offer you an extension on your current due date or help you create a payment plan so you can pay your bill in smaller, ongoing amounts. We'll work together with you to make it easy if you need help to pay your bill.

Learn more about how we can help with your bill or simply call us on 13 20 92. Our friendly staff are available from 8 am to 7 pm Monday to Friday.
What can you do if you don't think you've used as much water as shown on your bill?
If you've just received your bill and feel the water usage charge is too high, there are a few things you can do.

Check your meter reading is accurate
Firstly, check the meter reading on your bill is correct. To do this, read the black numbers on your meter, then check the second page of your bill. If the numbers on the meter are a little higher than 'This Reading' (to allow for the difference between when we read the meter and when you received your bill), the reading is correct.

If the number on your meter is lower than 'This Reading' on your bill, please call us on 13 20 92 with the correct reading. We'll update your bill with the correct details.

Check for leaks
If the meter reading is correct, you may wish to do a simple test to check your home for leaks. Find out more about leak detection.

It's also a good idea to consider any possible reasons for an increase in water use. For example, you may have:
- changed your outdoor watering because of new turf and gardens, or hotter weather
- had extra people staying at your property
- filled a swimming pool
- changed a hot water system or other plumbing appliances.
Request a WaterFix® Concealed Leaks appointment
If the water usage on your water bill has increased, but you can't see a leak, you might need our WaterFix® Concealed Leaks service.
Our specialist team will be able to help identify leaks that are hard to find. WaterFix® Concealed Leaks comes with a market leading guarantee – if we don’t find a leak, the service is free.

Find out more about WaterFix® Concealed Leaks.

Request a water meter test
If you still think your water use is unreasonably high, you can pay to request a water meter test. We suggest this as a last resort, as meters are found to be accurate 80-90% of the time.

If the meter is found to be faulty, we'll adjust your water use charge and refund the meter test fee. If the meter is recording accurately, we won't refund the test fee.
How much do we charge if you pay your bill by credit or debit card?
We charge a 0.4% card processing fee for direct credit and debit card payments.

There's no fee for card payments through BPAY or PayPal.
Direct Debit is the easiest way to pay
Register for Direct Debit and we'll automatically process your bill payments on the due date each quarter using your preferred payment method. If you choose to pay from your bank account, you'll avoid the payment fee.

Find out more about Direct Debit!

Visit our Payment options page to find out about other ways to pay.
How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.

You'll need a copy of the bill on hand to complete the form.

If you need to change more than one mailing address, please submit a separate form for each property.

Are you buying or selling a property?
Find out more about buying, selling and moving.

Your privacy

We're collecting your personal information so we can contact you quickly about important account information, service updates and interruptions. Find out how we manage your privacy.

Read more

Printed on: 16/01/21 06:16

URL: http://www.sydneywater.com.au/SW/accounts-billing/paying-your-bill/pension-rebates/pensioner-rebate/index.htm

Copyright: © Sydney Water 2021