Other help and support

If you need help beyond paying your bill, try these other useful services.


 Bank  Phone number  Website
AMP 1300 130 191 Experiencing financial hardship?
ANZ 1800 252 845 Customer Connect
BOQ 1800 079 866 Financial hardship assistance
BankSA 1800 679 461 BankSA Assist
Bankwest 1300 769 173 Experiencing financial hardship
Bendigo and Adelaide Bank 1300 652 146 Financial difficulty assistance
Citibank 1800 722 879 Hardship assistance
Commonwealth Bank 1300 720 814 Emergency assistance
HSBC 1300 555 988 Financial difficulty
IMB 133 462 Hardship assistance
ING 1300 349 166 Financial hardship
Macquarie Bank 1300 363 330 Financial hardship
ME Bank 1300 500 520 ME Bank financial hardship
NAB 1800 701 599 Financial hardship
Rabobank 1800 025 484 Financial hardship
Rural Bank 1300 660 115 Financial hardship
St. George Bank 1800 629 795 St. George Assist
Suncorp Bank 1800 225 223 Suncorp Customer Assist
Westpac 1800 067 497  Westpac Assist

Who Contact How they help
Anglicare 1300 111 278 Provides emergency relief, counselling and other support services.
AGL - Staying Connected Hardship Program 1300 659 925 Helps residential customers in financial hardship who are struggling to pay electricity/gas bills.
Christians Against Poverty  1300 227 000 Provides free debt management in Australia through a network of outreach centres in partnership with local churches.
Emergency relief agencies Find your local agency details on the DSS Grants Directory Provide immediate financial and/or material support to people in financial crisis. Community agencies deliver emergency relief services and help people address immediate basic needs in times of financial crisis.
Energy Accounts Payment Assistance (EAPA) scheme 13 77 88 Provides information about the EAPA scheme and how it works, and a list of providers for more information. 
EnergyAssist Program (Energy Australia) 13 34 66 Provides information and advice for customers having difficulty paying electricity bills.
Financial Counsellors Association of NSW 1300 914 408 Peak membership organisation for financial counsellors in NSW.
Financial Rights Legal Centre 1800 007 007 Provides financial counselling information, advice and referral services on credit, debt and banking issues to NSW residents.
IMB Hardship Program 13 34 62 Provides assistance and advice for customers in hardship. Can provide temporary reduction or deferral of repayments.
ING Hardship Relief Guide 1300 349 166 Provides written information to ING customers about how to apply for financial hardship relief. 
Mortgage Hardship Service 1300 888 529 Provides written advice about the scheme - short-term help for people experiencing temporary difficulties with their home loan repayments because of an unavoidable change in circumstances.
No Interest Loans Scheme (NILS) 13 64 57 Provides no interest loans to low income earners for household items or services.
Optus Hardship Program 1300 308 839 Link to Optus’ Financial Hardship Assistance & Policy page.
Origin Hardship Charter - Power On 13 24 61 Helps residential customers who are experiencing hardship manage their energy usage and bills. 
Telstra 13 22 00 Offers flexible payment terms and options for customers experiencing genuine difficulties.
Vodaphone 1300 650 405 Helps customers facing financial hardship with their bill.

Who Contact How they help
My Aged Care 1800 200 422 Provides accommodation and care services to over 700,000 older people, people with a disability and their carers.
Alcoholics Anonymous Australia 1300 222 222 Provides support and advice to people suffering from alcohol addiction.
Beyond Blue 1300 224 636 Improves mental health across various stages of life and areas of the community.
Cancer Council 13 11 20 Provides news, information and support for people living with cancer and their families.
Carers NSW 1800 242 636 Provides carer information, support and counselling.
Creating Links 1300 254 657 Provides a range of services for Bankstown LGA residents including: Family Services, Community Services, Children Services, Fostering, Disability Services and Financial Wellbeing Services, NDIS provider.
Crohn's and Colitis Australia 1800 138 029 Provides support services, funds research and creates public awareness for Australians with Crohn’s disease or ulcerative colitis.
Domestic Violence (FACS) 1800 656 463 Provides support and advice to victims of domestic violence, including emotional, psychological, financial, sexual or other types of abuse.
Drug Arm Australasia 1800 656 800 Offers drug awareness resources and programs. Fact sheets, drug information list, resource lending library, and organisation details.  
Family Referral Service Check their website for local contact numbers Offers a free, voluntary and integrated service to meet the needs of vulnerable children, young people and families by bringing together families, relevant services and community resources in the local area.
Family Relationship Advice Line 1800 050 321 National telephone service established to help families affected by relationship or separation issues.
Fight Dementia 1800 100 500 Provide support services to sufferers of dementia, including 24 hour phone support, early intervention programs for people with dementia, education, therapy and carer support groups.
Gambling Help NSW 1800 858 858 Free gambling counselling services for gamblers, family members and friends.  
HSRU 1300 345 852 Provides direction for service providers and community members to respond to situations of squalor and hoarding. 
Lifeline 13 11 14 Providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Meals on Wheels NSW 8219 4200 Provides a nutritionally balanced meal and support to frail, aged people, people with a disability and their carers.
Mensline Australia 1300 789 978 Provides national telephone and online support, and information and referral services for men with family and relationship concerns.
Narcotics Anonymous Australia 1300 652 820 Provides support and advice to people suffering from narcotic addiction.  
Parents Beyond Breakup 1300 853 437 Provides advice and support for separated mothers and fathers.
Parentline NSW 1300 130 052 Provides free professional help for parents and carers of children 0 to 18 years in NSW. 
Parkinsons Australia 1800 644 189 Provides advice and support for people with Parkinsons and their carers. 
Relationships Australia 1300 364 277 Provides counselling and mediation services for couples and families.
Salvation Army 13 72 58 Provides free nationwide professional telephone and online counselling. 
Sane Australia 1800 187 263 Provides free nationwide professional telephone and online counselling.  
Service NSW 13 77 88 Access NSW Government rebates and savings.
Suicide Call Back Service 1300 659 467 Provides free nationwide professional telephone and online counselling for anyone affected by suicide.
Telecross 1300 885 698 Red Cross can provide you with a daily  telephone call to check on your wellbeing through a service known as Telecross.
Tenants NSW www.tenants.org.au Provides advice and support for tenants of private rental housing, social housing tenants, boarders, lodgers, and residential park residents.
We also have a list of community agencies that are accredited to help with your Sydney Water bill.

Aerial view of Sydney Harbour

A range of support services are available across greater Sydney.