Accredited community agencies

Our Payment Assistance Scheme (PAS) provides emergency relief to customers who are struggling to pay their water bill.

Below is a list of agencies we've accredited in each local council area.

If you own and live in your own home, or are a tenant who pays for your own water usage (have your own meter), call one of these agencies to make an appointment.

Bay City Care Inc.

Rockdale

8094 1354
 

Multicultural Community Services – Sydney

Daceyville

9663 3922
 

South Eastern Community Connect

Eastlakes

8338 8506
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare

Mount Druitt

8805 0900
 

Catholic Care Blacktown Family Support Service

Blacktown

8843 2530
 

Community Care Inc.

Seven Hills

9624 8866
 

Family Links

Plumpton

9625 0422
 

Ngallu Wal

Doonside

9672 4173
 

Riverstone Neighbourhood Centre Community Aid Service

Riverstone

9627 3622
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

SydWest Multicultural Services Inc.

Blacktown

9621 6633 
 

The Salvation Army

Assessment Centre

1300 371 288 

  

Wesley Mission - Western Sydney Financial Counselling

Blacktown

1300 827 638
 

Yenu Allowah Aboriginal Child & Family Centre

Blacktown

9625 6357
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Blackheath Area Neighbourhood Centre

Blackheath

4787 7770
  

Gateway Family services

Blaxland

4739 5963
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Thrive Service Blue Mountains

Katoomba

4782 1555
 

Winmalee Neighbourhood Centre

Winmalee

4754 4050
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Burwood Community Welfare Services

Burwood

9744 1866 
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare Campbelltown

Campbelltown

4621 6666
 

Break the Cycle

Macquarie Fields

9605 7419
 

C3 Community Services

Campbelltown

4620 7400 
 

Focus Connect Campbelltown

Campbelltown

4627 1188 
 

Lifeline

Macarthur

4645 7200
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Big Yellow Umbrella

Narellan

4647 1283
  

Lifeline

Macarthur

4645 7200 

Meraki Foundation

Narellan

4606 2420


St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

The Salvation Army

Assessment Centre

1300 371 288 


Financial Counsellors Association

 1300 914 408
 

Flourish Australia

  1300 779 270
 

Wesley Mission

  1300 371 288

 

Chester Hill Neighbourhood Centre

Chester Hill

9645 3700
 

Creating Links

Bankstown

1300 254 657
 

Heartbeat Community Care

Regents Park

9645 5255
 

Lebanese Muslim Association

Lakemba

9750 6833


Melkite Welfare Association

Campsie

4228 1609
 

Metro Assist

Campsie

9789 3744


Padstow Community Care

Padstow

9772 2299
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Your Aged Care at Home

Bankstown

8764 3669
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare Parramatta

Parramatta

9635 1783
 

Auburn Diversity Services 

Auburn

9649 6955
 

Australian Afghan Hassanian Youth Association 

Regents Park

9749 9456 
 

Community Migrant Resource Centre 

Parramatta

9687 9901
 

Compassion Ministries - Parramatta Baptist Church

Northmead

9630 3515
 

Family Support Services - Telopea

Telopea

9638 7955
 

Greek Welfare Centre Community Services - Western Sydney

Harris Park

9687 8955
 

Life Without Barriers

Parramatta

8830 7600
 

Settlement Services International

Parramatta

8799 6700
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Bhanin El-Minieh Association

Auburn

9649 2063

 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Christian Community Aid Service

Eastwood

9858 3222
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Aboriginal Land Council, Metropolitan Council

Redfern

8394 9666
 

Bobby Gold Smith Foundation

Surry Hills

9283 8666
 

Cancer Council

Sydney

131 120
 

Defence Care

Sydney

8088 0388
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Wesley Mission - Sydney Financial Counselling

Sydney

1300 827 638
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Holroyd Community Aid Inc.

Holroyd

9637 7391
 

Cumberland Multicultural Community Centre

Granville

9637 7600
 

Parramatta Holroyd Family Support

Parramatta

9636 8437
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724 
 

The Salvation Army

Assessment Centre

1300 371 288
 

Western Sydney Community Centre Inc.

Parramatta

9649 2063
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Community Care Kitchen


0426 804 776

0426 937 740
 


Core Community Services

Cabramatta

9727 0477
 

Origins Supporting People Separated by Adoption

Fairfield

9604 1950
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Benevolent Society

Hurstville

1800 236 762
 

Kogarah Storehouse

Kogarah

9587 5761
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Bligh Park Community Services

Bligh Park

4572 5898
 

Strong Nation Community Services

Windsor

4587 8091
 

St Vincent de Paul Society

Family Assistance Hotline

4505 4902
 

The Salvation Army

Assessment Centre

1300 371 288
 

Windsor District Baptist Church Emergency Relief

South Windsor

4572 6952
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

St Vincent de Paul

Family Assistance Hotline

1800 606 724
 

Sydney Community Services

Hunters Hill

9817 0101
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare - Summer Hill

Summer Hill

9798 1400
 

Exodus Foundation

Ashfield

8752 4600
 

Greek Welfare Centre Community Services - Newtown

Newtown

1800 776 642
 

Metro Assist

Ashfield

9798 1700
 

Settlement Services International

Ashfield

8799 6700
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288


 

North Kiama Neighbourhood Centre

Kiama Downs

4237 8422
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Lifeline - Harbour to Hawkesbury

Gordon

9498 8805
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare - Liverpool

Liverpool

9821 1014
 

CatholicCare Personal Hampers and Mentors

Liverpool

9606 0629 
 

Outer Liverpool Community Services

Liverpool

9606 0629
 

St Vincent de Paul

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Western Sydney Migrant Resource Centre

Assessment Centre

8778 1200
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Lifeline - Northern Beaches

Balgowlah

9949 5522
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare

Penrith/Nepean

8624 8600
 

Barnardos Australia Penrith Centre

Penrith

4729 1211
 

PIR Penrith

Penrith

4708 8100
 

Nepean Multicultural Access

St Marys

9673 2169

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288
 

The Salvation Army

Assessment Centre

1300 371 288
 

Westcare Community Centre

Penrith

4731 3275

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Albion Park Rail Neighbourhood Centre

Albion Park Rail

4256 4404
 

Albion Park Youth Community Care

Albion Park

4257 3342
 

BaptistCare, Warilla North Community Centre

Warilla 

4298 7200
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

Shellharbour City Baptist Church

Shellharbour

4296 8091
 

The Salvation Army

Assessment Centre

1300 371 288
 

Warilla Neighbourhood Centre

Warilla

4296 3433
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

BeConnected Community Services Inc.

Jannali

9544 0104
 

Crossroads Community Care Centre Inc.

Miranda

9525 3790
 

Orana Inc.

Sutherland

9521 8280
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

Sutherland Shire Family Services Inc

Jannali

9528 2933 extension 101
 

The Salvation Army

Assessment Centre

1300 371 288
 

Wesley Mission

Sutherland

8539 7176
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Hills Community Aid and Information Services Inc. 

Baulkham Hills

9639 8620
 

The Salvation Army

Assessment Centre

1300 371 288
 

Wesley Mission - Wesley Family Centre

Baulkham Hills

8805 7203
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare - Bondi Junction

Bondi 

9798 1400

Junction Neighbourhood Centre 

Maroubra

9349 8200

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

CatholicCare Diocese of Broken Bay

Naremburn Family Centre

9481 2600
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Community Links Wollondilly

Tahmoor

4683 2776
 

Warragamba Silverdale Neighbourhood Centre

Warragamba 

4774 1273
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Anglicare - Wollongong

Wollongong

4229 7911
 

Bulli Neighbourhood Centre

Bulli

4284 7006
 

Community Co-Operative - Cringila

Cringila

4274 4033
 

Greek Welfare Centre Community Services - Illawarra

Wollongong

4228 1609
 

Illawarra Multicultural Services

Wollongong

4229 6855
 

Multicultural Communities Council Illawarra

Wollongong

4229 7566
 

Neighbourhood Centre

Berkeley Neighbourhood Centre

4271 1661
 

Oak Care / Oak Community Church Port Kembla

Port Kembla

4260 8917
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Financial Counsellors Association

1300 914 408
 

Flourish Australia

1300 779 270
 

Wesley Mission

1300 371 288

Find out about  other help and support that might be useful.

If you'd like any other payment assistance help, email customercare@sydneywater.com.au.