Accounts & billing

Your bill should be easy to understand and pay - whether you choose to get it online or in the mail.

To help, we've explained your bill and our prices in more detail.

Paying your bill

Understanding your bill

Reading your meter

Managing your account

Want your bill in your inbox instead of your letter box? Register for eBill!

Already registered? Log in to add a property, change your details and more.

Find answers

How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.

You'll need a copy of the bill on hand to complete the form.

If you need to change more than one mailing address, please submit a separate form for each property.

Are you buying or selling a property?
Find out more about buying, selling and moving.
How can you update your Direct Debit details?

You can change or cancel your Direct Debit arrangement online at any time.

If you didn’t originally set up your Direct Debit online or can't remember the email address you used to register, please call us on 8849 4949 during working hours.

Need to stop a payment?
To stop your Direct Debit payment, please call us on 13 20 92 at least two working days before the due date.

Have more questions?

Find out more about Direct Debit.
How can pensioners get a rebate on their bill?
We provide a NSW Government funded rebate to help pensioners. This includes people on Age, Disability Support, and Service pensions.

You're eligible for a pensioner rebate if you own and live in your property, and have one of these cards:
- a Pensioner Concession Card from Services Australia or the Department of Veterans' Affairs
- a Repatriation Health Card from Department of Veterans' Affairs (also known as a gold card).
Your card must show one of these options:
- War widow
- War widower
- Extreme disablement adjustment (EDA)
- Totally and temporarily incapacitated (TTI)
- Totally and permanently incapacitated (TPI).
If you have one of these cards, own your property and live in it, please claim your pensioner rebate.
How can we help if you're unable to pay your bill?
We're here to help during difficult times.

We may be able to offer you an extension on your current due date or help you create a payment plan so you can pay your bill in smaller, ongoing amounts. We'll work together with you to make it easy if you need help to pay your bill.

Learn more about how we can help with your bill or simply call us on 13 20 92. Our friendly staff are available from 8 am to 7 pm Monday to Friday.
Why have you received a bill for the property you just sold?
When your property settles, your solicitor informs NSW Land Registry Services of the change in ownership.

They then forward this information to us and to your local council. This can take six to eight weeks after settlement.

Unfortunately, we may issue a bill for your previous property during this transition period.

If this happens, please:
- return the bill to us stating you're no longer the property owner
- call us on 13 20 92 with your:
  - account number
  - property address
  - settlement date
  - purchaser details (if you have them).
When you contact us, we'll follow up the change of ownership and send a bill to the new owner.

Printed on : 17/04/21 12:09

URL: http://www.sydneywater.com.au/SW/accounts-billing/index.htm

Accounts & billing

Paying your bill

Understanding your bill

Reading your meter

Managing your account

Are you buying or selling a property?

Have more questions?