Contact us

We want to make it easy for you to find the information you need or to get in touch with us.

Select a topic from the options below

Once you choose a topic, we'll provide some useful links that might help you. We'll also show you some other ways to contact us.

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

Report a leak

If you've seen water where it shouldn't be, such as on a road or footpath, please tell us so we can investigate the problem. If possible, please attach a photo to help us assess the problem.

Report a leak

Find out why you have no water

If we're working on a problem in your area, we'll show it on our Water supply & service updates map.

Check for outages

Register for water outage alerts

If you'd like us to contact you when we need to turn the water supply off in your area, please register for water outage alerts.

Other useful information:

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

What are the current water restrictions?

Find out what you can and can't do under the current Water restrictions.

How can you tell us about someone not following the restrictions?

If you've seen someone deliberately misusing water you can report them and we'll investigate.

Report here

How can you apply for an exemption from the restrictions?

You may be eligible to apply for an exemption in certain circumstances.

Business exemptions
If you're a business who relies on using water outdoors, you can apply for an exemption permit for your business:

Businesses apply here

Special residential exemptions
If you have special circumstances (eg medical) that mean water restrictions cause undue hardship for you or someone in your care, you can apply for a special exemption permit:

Apply here

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Email us

First name

Last name

Contact number (optional)

Comment

Attach document (5 Mb limit) How can you reduce your file size?
We can accept up to six files with a total size of 5 Mb. If you have larger files, please send them separately.

PDF, JPG, PNG, DOC, DOCX and GIF files accepted

Security check
Type the characters you see below:

We speak your language!

لدينا معلومات مفيده متوفرة باللغة العربية او بأمكانك الاتصال بنا عبر خدمة الترجمة المجانية على 131450

我们提供简体中文的有用信息，您也可以使用我们的免费翻译服务致电 13 14 50

我們提供繁體中文的實用信息，您也可以撥打13 14 50使用我們的免費翻譯服務

Εχουμε πληροφορίες διαθέσιμες στα Ελληνικά ή μπορείτε να μας τηλεφωνήσετε χρησιμοποιώντας την δωρεάν θπηρεσία διερμηνέθν στο 13 14 50.

유용한 정보를 한국어로 제공합니다. 무료통역사가 필요하시면 13 14 50으로 전화주세요.

Chúng tôi có sẵn những thông tin hữu ích bằng tiếng Việt hoặc quý vị có thể gọi qua số 13 14 50 để sử dụng dịch vụ thông dịch miễn phí.

Find answers

Who will fix the tap at your water meter?
Meter taps
You'll find your meter tap next to your water meter. The meter tap controls the water supply to your property although it's not a regular tap. You can turn it on and off, but you can't connect a hose to the meter tap and you can't use it to fill a bucket.

If you also have a regular tap near your meter, you can use it to access water.

The meter tap controls the water supply to your property. It's not a standard garden tap.
Who's responsible for what?
We own and maintain the large pipes (mains) in the street and the water meter at your property.

The property owner is responsible for all the pipes and fittings that connect to the main. This includes the meter tap.

Who can fix the meter tap?
Licensed plumbers can repair the meter tap at your cost. However, we'll fix the tap within 10 working days for free as a courtesy to you. Usually we'll fix it within five days.

Call 13 20 90 to request this service.

How can you get your meter fixed more quickly?
Call 13 20 90 to report the fault and ask for our WaterFix® Express Meter Taps service.

For just $99 (including GST) we'll call at your property within three hours to start fixing your tap.

If you call after 5 pm, we’ll do the repair between 7 and 10 am the next day.

We'll add the $99 fee to your next water bill.
If the meter tap and pipe near it has been damaged, eg run over, hit by a lawn mower or vandalised, we may charge you extra to fix it.

Please read our Responsibilities of connected customers policy to find out more.
How can you get a diagram showing Sydney Water's pipes and assets on your property?
Service location diagrams are plans created from our computerised mapping system that show our pipes and structures.

You can request a Service location diagram online at Sydney Water Tap in™ or from a Property Link broker.

These diagrams show:
- our water, wastewater and stormwater pipes
- a property's point of connection to our wastewater system
- structures or valves that help us operate our systems
- property and road information.
If you're building developing, or renovating, you may need to know about the steps for first time builders.
How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.

You'll need a copy of the bill on hand to complete the form.

If you need to change more than one mailing address, please submit a separate form for each property.

Are you buying or selling a property?
Find out more about buying, selling and moving.
How can you update your Direct Debit details?
You can change or cancel your Direct Debit arrangement online at any time.

If you didn’t originally set up your Direct Debit online or can't remember the email address you used to register, please call us on 8849 4949 during working hours.
Need to stop a payment?
To stop your Direct Debit payment, please call us on 13 20 92 at least two working days before the due date.

Have more questions?
Find out more about Direct Debit.
What are the water restrictions?
Level 1 water restrictions are now in place

More than 85% of Greater Sydney’s water supply relies on rain. This means that our water is in short supply during prolonged droughts.

Water restrictions limit how and when we use drinking water outdoors and help reduce demand when we’re not getting enough rain. It's too soon to tell whether the rain in early 2020 is just a temporary relief from drought or a sign that conditions are improving for the long-term. It's important we all continue to save water.

Water restrictions apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes both residents and businesses.

If we all do our bit and save a little, it will make a big difference across Greater Sydney.
Find out more about water restrictions.

Your privacy

When you contact us, we collect your personal information so our staff can record and respond to your enquiry. If you don't supply all the information we need, we may not be able to help you. You can contact us at any time to view or correct this information.

Find out how we protect your privacy.

Contact us

Select a topic from the options below

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

Report a leak

Find out why you have no water

Register for water outage alerts

Other useful information:

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

What are the current water restrictions?

How can you tell us about someone not following the restrictions?

How can you apply for an exemption from the restrictions?

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Email us

Complaints

We speak your language!

Want to know if we need to turn off the water supply to your area?

Want to know if we need to turn off the water supply to your area?

Want to know if we need to turn off the water supply to your area?

Contact us

Select a topic from the options below

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

Report a leak

Find out why you have no water

Register for water outage alerts

Other useful information:

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Try these links to find the information you need online

What are the current water restrictions?

How can you tell us about someone not following the restrictions?

How can you apply for an exemption from the restrictions?

Haven't found what you're looking for?

Try these links to find the information you need online

Haven't found what you're looking for?

Email us

Complaints

We speak your language!

Want to know if we need to turn off the water supply to your area?

Want to know if we need to turn off the water supply to your area?

Want to know if we need to turn off the water supply to your area?

Meter taps

Who's responsible for what?

Who can fix the meter tap?

How can you get your meter fixed more quickly?

Are you buying or selling a property?

Have more questions?

Level 1 water restrictions are now in place