We'll give you a rebate if you have either:

• a Pensioner Concession Card from Centrelink or Department of Veterans' Affairs
• a gold Health Card from Department of Veterans' Affairs (also known as a gold card). Your card must show either:
  • War widow
  • War widower
  • Extreme disablement adjustment (EDA)
  • Totally and temporarily incapacitated (TTI)
  • Totally and permanently incapacitated (TPI).

We'll also give you a rebate if you receive a Department of Veterans' Affairs intermediate rate pension.

To get a rebate, you must own and live in your home. Your home must be a:

• single dwelling
• dual occupancy
• strata or company title unit
• unit in a retirement village with a life term lease.

If you own your home with:

• a spouse, you'll get 100% of the rebate - whether they're a pensioner or not
• other people who aren't pensioners, you'll get a smaller rebate. How much you'll get depends on how many people own your home
• other people who are pensioners but don't live with you, you'll get a smaller rebate. How much you'll get depends on how many people own your home.

Rebate on service charges

We apply a rebate to the service charges on each bill.

How do we calculate it?

We calculate your rebate in the following way. 

Water service	100% of the quarterly service charge to a maximum of $20.19
Wastewater service	80% of the quarterly service charge
Stormwater (if applicable)	50% of the quarterly service charge

Simply claim your pensioner rebate online or call us on 13 20 92.

We'll ask for your permission to check your pension details with Department of Veterans' Affairs or Centrelink.

When we confirm you're eligible, we'll apply a rebate to your next bill.